Course curriculum

  • 1

    Course Introduction

    • Welcome Message

    • Introduction to the Course
  • 2

    Module 1: The Need for Feedback

    • The Business Context

    • Building Self-Belief and Feedback Seeking

    • Module 1: Quiz
  • 3

    Module 2: The Feedback Process

    • The G.A.I.N. Model for Employee Feedback

    • G: Getting Together

    • A: Architecting the Feedback

    • I: Influencing Employees

    • N: Noticing Changes

    • Module 2: Quiz
  • 4

    Module 3: Use Your Power Wisely

    • Bases of Power and their Impact on Employee Feedback

    • Module 3: Quiz
  • 5

    Module 4: Unconscious Bias in Feedback

    • Introduction to Unconscious Bias and Errors

    • Halo and Horns Biases

    • Recency Bias

    • Same-As-Me Bias

    • Confirmation Bias

    • Module 4: Quiz
  • 6

    Module 5: Techniques and Tips for Feedback

    • Techniques & Tips

    • Module 5: Quiz
  • 7

    Course Completion

    • Next Steps and Additional Resources

    • Course Workbook: Providing Employee Feedback

    • Course Completion Message